A Flipkart customer received a Thomson TV instead of a Sony one he had ordered, causing much frustration and customer service issues. As the company mishandled the return and refund process, the experience has highlighted concerns about quality control in the e-commerce industry.
A Flipkart customer received a Thomson TV instead of a Sony one he had ordered causing much frustration and customer service issues As the company mishandled the return and refund process the experience has highlighted concerns about quality control in the e-commerce industry
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Man orders Sony TV from Flipkart, gets Thomson TV inside box - The Economic Times
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