please help me with this problem my device is mecool km2 plus stuck on blue light and don't won't open : r/AndroidTV

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i have a mecool km2 plus and it started overheating, but i can't contact customer service

Mecool Km2 issue : r/AndroidTV

Smart TV Box 4G+64GB H96 Max Android 11.0 RK3318 Quad-Core with 2.4G WiFi 4K Ultra HD H.265 Streaming Media Player : Electronics